- Status
- Closed
- Last status date
- Verification date
- Official sources
- 4
Shutdown timeline
Newest event first. Each entry comes from this card’s change log or from verified official material; where several share a date, the one written as an event comes first.
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Cashback Frozen
New card applications paused, debit cashback frozen
hi official help center confirms new IBAN and card applications are paused indefinitely, with all cashback and rewards frozen.
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Reward status
The rewards guidance updated by the provider on 2026-06-30 says all debit-card rewards are paused, with no restart date announced.
Who is affected
These fields carry the card’s last published wording, to help you work out which category your account falls into. They do not mean these conditions are still open to new applicants.
- Application regions
- Historical information mentions eligibility requirements for the UK and EEA, among other regions; current open countries and new-application status cannot be consistently confirmed from official pages.
- Identity verification
- The card service is discontinued; new card applications and identity verification are suspended.
- Funding route
- Mastercard debit card linked to asset balances in the hi app (status is conflicting)
- Fee wording
- Historical fees are void; new card applications are suspended and all debit rewards are frozen.
- Reward wording
- Official rewards notice updated 2026-06-30: all debit card cashback and rewards programs are frozen indefinitely.
hi officially confirms new IBAN and card applications are suspended indefinitely, with all debit card rewards frozen and issuing rails stalled.
Services are stalled; new users cannot apply, and existing cardholders should monitor account balance safety.
The fee and reward fields preserve the card’s last published wording and do not mean those terms still apply. Current availability follows the official sources and verification date listed on the profile.
Comparable replacement cards
Replacement cards come from this site’s card directory, with closed and winding-down products excluded. This card has no other active product in its category, so the list is ordered by how far a mainland China reader can apply.
| Card | Issuance fee | Foreign-currency fee | Cashback | Mobile wallet | Eligibility |
|---|---|---|---|---|---|
| Bitget Wallet Card | V: $0 Free · P: No physical card | Not published | Has spending rewards | ◐ Community feedback | 🇨🇳 Mainland China options available |
| BiyaPay EasyCard | V: $2 · P: No physical card | Not published | Unconfirmed | — Not specified by official sources | 🇨🇳 Mainland China ID accepted |
| BingX Card | V: $0 Free · P: Subject to app terms | Not published | Up to 2% | ✅ Native support | 🇨🇳 Platform verified activation |
Replacements are listed in this site’s selection order; this is not a ranking or a recommendation. Each card’s fees, eligibility and rewards follow the official sources on its own profile. Confirm regional eligibility before comparing fees.
What to do next
Deadlines the issuer has given
The issuer has not published a deadline that is still in effect.
This site’s general checklist
The following is not an instruction from the issuer. It is this site’s general advice for any card being retired.
- Stop topping up the card or its account, so the balance does not sit with a party that has stopped operating.
- Move the balance back to a wallet or account you control before the service ends; the withdrawal route usually closes before the card itself does.
- Go through every recurring charge tied to this card, especially AI and streaming subscriptions, and move them to the new card before cancelling the old one.
- Keep the shutdown notice, withdrawal records and ticket numbers as evidence for any later claim or appeal.
- Pick a backup card on a different network or from a different issuer, so a single channel failure does not take both down at once.
Official sources and verification
- hi Card: Virtual-card activation and application-status notice(opens in a new window)
- hi: Rewards / Spend reward information and paused status(opens in a new window)
- hi: Identity verification required to apply for Debit Mastercard(opens in a new window)
- hi Debit Mastercard official card artwork review(opens in a new window)
Verified on:. Verification means the listed sources were consulted; it does not mean the product was personally tested or that every field is complete. Unconfirmed details are identified as such.